PURCHASE AND DELIVERY INFORMATION

Email orders@blackboxrecordsathens.com with your order reference and a description if an item arrives damaged, is faulty or differs from what you ordered. Photos of the item and packaging can help us investigate, if you can provide them. Keep the packaging while we arrange a practical solution. A missing photo or a short reporting deadline does not remove your statutory rights.

Goods have the applicable legal guarantee, including the EU minimum of two years from delivery. A covered fault must be remedied without charge, normally by repair or replacement. Where those remedies are unavailable or cannot be provided within a reasonable time and without significant inconvenience, the applicable price reduction or refund rights remain. We arrange necessary return steps with you and bear the costs of a covered remedy.

We remain responsible for goods damaged in delivery until you receive them. Opening a sealed recording does not remove your faulty-goods rights. These rights are separate from the 14-day change-of-mind process.

We deliver to supported BOX NOW lockers in Greece, including supported island destinations. We arrange the locker with you before dispatch. The street address collected at payment does not select a locker or mean home delivery.

Delivery costs €3 for one to four items, €6 for five to eight items, and €10 for nine or more items. A double LP counts as one item. One delivery charge applies to the whole order, regardless of how many parcels are needed. Your cart shows the charge before payment. There is no island surcharge.

Check the final item, delivery and total amounts before paying. No VAT is calculated or collected at checkout. The item amounts and delivery charge shown before payment make up the total you pay. We absorb packaging and carrier cost differences for accepted orders and do not ask for a later tax or delivery top-up. Payment confirmation and an order confirmation describe the payment and order; they are separate from any legally required fiscal document.

We dispatch orders from BlackBox Studio, Panourgia 1, Athina 104 43, Greece, and arrange your BOX NOW locker with you before sending the parcel. For questions about your order or a delivery date you need, email orders@blackboxrecordsathens.com with your order reference.

Unless a different delivery period has been agreed with you, goods must be delivered within 30 days of the contract. If delivery is delayed, contact us to arrange a reasonable additional delivery period. Your right to cancel for non-delivery remains available under the applicable consumer rules, including where delivery by an agreed essential date is missed.

Pre-orders are paid in full when you order. Their shipping date or month is an estimate shown on the item and at checkout. An order containing a pre-order ships together when all its items are ready, including any in-stock items in that order. We email changes to a paid order's shipping estimate. Contact us if the revised timing does not work for you.

For an online consumer purchase covered by the right of withdrawal, you can change your mind without giving a reason. Tell us within 14 days after you receive the goods. For goods from one order delivered separately, the period starts when you receive the last item. Email orders@blackboxrecordsathens.com with a clear statement that you want to withdraw and enough information to identify your order. You do not need our permission to exercise this right. You can also submit your declaration through the online withdrawal function at /withdrawal/. It asks for your name, the contract or order you mean, and the email address for acknowledgement. Review your declaration and press Confirm withdrawal to submit it. We record the declaration and submission time and send an acknowledgement by email. This acknowledgement confirms receipt of your declaration; it is not a request for permission to withdraw.

Optional withdrawal form. To BlackBox Records — seller: MICHAIL SPANOS, ΠΑΝΟΥΡΓΙΑ 1, ΑΘΗΝΑ, 10443, GR; returns: BlackBox Studio, Panourgia 1, Athina 104 43, Greece; orders@blackboxrecordsathens.com. I/We hereby give notice that I/We withdraw from my/our contract of sale of [goods], ordered on [date]/received on [date]. Consumer name(s): [name]. Consumer address: [address]. Order reference (if available): [reference]. Date: [date]. Signature(s), only if this form is sent on paper: [signature]. Delete whichever does not apply. You can use this form or any other clear statement of withdrawal.

Send the goods back within 14 days after telling us you are withdrawing. The return address is BlackBox Studio, Panourgia 1, Athina 104 43, Greece. Pack them securely and keep proof of sending. You pay the direct cost of a change-of-mind return. Contact us for practical return arrangements; this does not shorten either deadline or make withdrawal subject to approval.

For a valid withdrawal from the whole order, we refund the goods and the standard outbound delivery charge. We refund without undue delay and within 14 days of your withdrawal notice, but may wait until we receive the goods or evidence that you sent them back, whichever is earlier. We use the original payment method unless you expressly agree otherwise, without a refund fee. If you return only part of an order, we explain the applicable delivery reimbursement for that return.

The change-of-mind withdrawal right does not apply to an audio recording supplied sealed if you unseal it after delivery. A recording supplied without a seal does not fall within this exception. This does not exclude a claim for a faulty, damaged or incorrect item. For other eligible goods, handling beyond what is necessary to establish their nature, characteristics and functioning may reduce the refund by the resulting loss of value; simply opening outer shipping packaging is not a blanket reason to refuse a return.

Follow the collection instructions and deadline in BOX NOW's notification. Contact orders@blackboxrecordsathens.com if you cannot collect or need help with the parcel.

If a parcel is returned uncollected, contact us to discuss redelivery or cancellation. We do not automatically treat non-collection as a withdrawal notice or forfeit your payment. Any new redelivery arrangement and charge must be explained and agreed before redelivery. No automatic penalty or undisclosed deduction applies under this policy, and your consumer rights remain available.